A 98% client retention rate suggests we look after our customers. Here’s an insight into how we manage your account…
Our commitment to you as a single source office supplies specialist is to ensure we assist to make everything as convenient as possible. One key area is our secure electronic ordering system which provides the latest e-commerce technology and is very popular and an efficient way to procure. Benefits:
With easy ordering options and everything all in one place, the need to trawl through dozens of websites and catalogues is long gone.
You have desktop access to more than 22,000 clearly priced products which you can instantly add to your order. Your order is transmitted in seconds so we can prepare your items for dispatch from your local distribution centre, for next business day delivery regardless of your order value.
You can pre-determine authority and access levels to your account, restrict product selections, auto switch to ‘best value’ products and capture spend levels by cost centre or department.
Not only are our products and services competitively priced, this single source supply drives down your procurement costs and increases your staff productivity.
With individual username and password logins, this proactive platform also has a handy search tool, stores order history and provides order status checks, real time signatory download, a fully electronic delivery note, and invoicing and statement generation. You can even create your own online catalogue, tailored to your business needs.
If you’ve seen something you like in our printed catalogue, but are not quite sure which product is best-suited to your business, our friendly team of industry-trained product experts is here to help. You can call us to discuss your requirements, and we’ll guide you through which office supplies are perfect for you. Similarly, if there’s something you’re unable to find, let us know and we’ll point you in the right direction. You can order with us via phone, online, email or fax.
Your company hasn’t just met our expectations, it has exceeded them. Integrating all of our business essentials, under the Universal umbrella, was pain free and totally seamless.
Our team of dedicated account managers will continually support you through all your respective requirements. You’ll know them by name, and they’ll work hard to understand your business inside out. As your organisation evolves, or your requirements change, they’ll save you the pain of going back to the drawing board, by proactively recommending which products and services will most benefit you going forward.
They’re on hand if you ever need to chat anything through, but they’ll also stay in regular contact with you to discuss the ongoing suitability of your products and services, market updates, analysis of your orders and continued cost reduction strategies. They’ll supply this information in bespoke business reviews too, containing cost-based management reports which are particularly beneficial for our more corporate clients.
To learn more about our account management approach, please contact us.
So, to recap, you can order by:
Whatever your preferred route, you’ll secure next day business delivery, and we’ll promise a 99.3% order fulfilment rate. In terms of payment, we issue invoices as standard or you can utilise our standing order facility. We believe in being flexible so please tell us what suits you the most.
Finally, when you become a Universal customer you’ll benefit from proactive account management with the options for:
- Regular reviews
- Cost-saving initiatives
- Management reporting, and more.