Supplying you with the products you need, exactly when you need them

To be a successful single source supplier, the way we tackle logistics is paramount. This ensures our clients receive the products they need, exactly where and when they need them, which is crucial to the successful operation of their businesses and our ability to retain these valued customers. With a next business day promise and nationwide coverage – even without a minimum order value – this is no mean feat. Here’s how we do it…

Local distribution networks

Universal’s Yorkshire headquarters is completely stockless. This means that, instead of housing more than 22,000 product lines at our own HQ, we store all of our office stationery, furniture, and wider business supplies, at local warehousing and distribution depots.

So, within seconds of you placing your order, our state-of-the-art IT systems electronically dispatch the relevant product details so that your items can be meticulously picked, packed and loaded for quick and easy next business day delivery. We have a 99.3% order fulfilment rate which proves the system works, and you can check the status of your order via our secure online portal for utmost peace of mind.

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No fuss, next day, desktop delivery

Regardless of your order value, we’ll guarantee next business day desktop delivery for orders placed before 5pm. We can confidently make this promise because we don’t rely on the services of an external courier, as contract stationers typically do. Instead, we employ our own logistics team, who drive and maintain our own fleet, and uphold the same customer service standards as the people you speak to, to place your order and manage your account.

Everything is delivered in pristine condition, and if you have some specific requirements such as secure site access or the need for precise delivery times, our flexible logistics team will do their utmost to accommodate you. We don’t believe in a ‘one size fits all’ approach at Universal.

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The personal yet professional approach

The same friendly logistics team will look after your order, whether you’re a loyal customer or a first time buyer, and whether you’ve purchased a pack of pens, a suite of desking, or enough supplies to kit out a brand new office from top to bottom.

The chances are, if you become a long-standing client, you’ll get to know our drivers by name. Such a personal level of service is typically only offered by much smaller, local dealers. But, with our established supply network and UK-wide coverage, it doesn’t matter if you are based in Yorkshire or Yeovil, we’ll get your products to you, when we’ve promised we will.

Learn more about us


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